Providing Quality Care

The Grange Residential Care Home EMD is privately owned by Diane Jolly and Stephen Sams, who together combine years of business and care experience. The Grange is managed daily by Diane Jolly and Mrs Jeanette Nelson who have years of experience in caring for younger and elderly Service Users with Dementia and various mental health disorders.

They have been at The Grange for over fifteen years. Diane has overall responsibility for the co-ordination of the various staff that work at The Grange.

Quality of care is the single most important aspect of the service our residents receive, and this kind of quality can only be achieved with the right staff with the appropriate qualifications.

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The recruitment policies at The Grange ensure that we select individuals with a STA40796genuine caring attitude and satisfy rigorous checks to ensure the protection of vulnerable adults.

The care staff at The Grange consists of a manager an assistant manager, a deputy manager, 4 senior carers and 26 care staff. All our staff receive extensive training to ensure to achieve their NVQ’S level 2 and 3 and have an understanding of Dementia and other elderly mental disorders. When you visit the home you will find the staff wear badges demonstrating their NVQ and dementia qualifications.

The catering staff consists of one full time chef and two part time chefs. The chefs are responsible for maintaining the high standards of food and drinks for residents and is also responsible for the highest levels of food safety and hygiene. We have regular reviews of all our menus and welcome and comments and suggestions from residents and their families or friends.

Domestic staff take care of cleaning and laundry within the home. Stephen Sams is responsible for the maintenance of the home and ensuring a safe environment for all residents.

We look forward to meeting you soon!

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Testimonials

Please see below for a small selection of the positive feedback The Grange has received over the years:

To all at The Grange,

On behalf of John and myself may I thank everyone at The Grange for the care and understanding shown towards Mother. You have chosen a most difficult vocation and have our admiration for you professionalism and humanity.

We know from experience that the high standards which are uncommon, rather than the norm, and this makes our gratitude all the greater. Mother was by nature something of a loner yet you managed to get her to join in when possible or see to her needs with private poetry readings. We could not have asked for, or found, a more caring home.

Peter and John.


To Staff and Management at The Grange,

We would both like to thank each and every one of you for looking after my mum Elizabeth, while she lived at The Grange. She would quite often tell us how you cared for her without any prompting, just because she appreciated what you were dong for her. She had not had a lot of TLC in her life so it was a bit special to experience this form yourselves. Thank you your kindness is appreciated so much,

Bob and Sheila.


Dear all,

Just a short message to thank you all for looking after my mum for the last ten years. I was always thankful that I did not have to worry about her welfare, because I knew that she was in safe hands. I have always been very impressed by the staff at The Grange, you do a difficult job something that I couldn’t do and you always maintain a sense of humour. I know that my mum would settle there and she made some good friends amongst the staff. Thanks again and best wishes for the future.

Marie.


Dear Diane and all staff members,

On behalf of Joyce, David, myself and all our families I would like to thank you for the excellent care given you mum over the past few years. You read such a lot of reports in the press concerning the treatment of residents in nursing homes, that I felt it only right to give praise and thanks where it is due.

Nothing was ever too much trouble and the care given to mum was second to none. I always found the staff to be cheerful, polite and helpful and most importantly be compassionate and caring. I would have no hesitation in recommending The Grange to anyone looking for a care home for a relative. Kindest Regards to you all,

Anne.